CEO’s Day Plenary Presentation

Continual Improvement and Business Growth Using Consumer Engagement and Analytics
Shane Rendalls – Director Synergy Health and Business Collaborative

Find out why engaging and partnering with consumers is so important. Within an increasingly competitive and consumer centric market it is critical services work with consumers, families and carers to ensure that services they provide are safe, responsive and effective. Consumers can provide valuable insights into opportunities for improvement and leverage your consumers as brand ambassadors to build word of mouth referrals. At the same time, effective consumer engagement is a powerful tool in mitigating against the risk of system failure, neglect, exploitation or abuse that is devastating for consumers and their families; can destroy an organisation; and for which the executive and directors may be held accountable.

Join Shane as he outlines key components in building effective partnerships and a
framework for capturing feedback and mitigating risk.

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CEO's Day
Location: Plaza Terrace Room Date: July 28, 2017 Time: 1:10 pm - 1:55 pm Shane Rendalls