Jane Arnott, General Manager, Consulting and Business Services – Community Business Bureau
Is your customer experience fit for the new market? If your customer perspective comes from anecdotal feedback or having a few clients or carers on the board, you could be missing the real customer voice.
Jane is responsible for leading CBB’s strategic consulting services to not for profits, focusing on marketing, people and culture, and NDIS transition. Jane has over 20 years’ experience working in the not for profit sector, including large, sector-support organisations. She led change projects – such as the development of 40 new grant programs – at the UK’s Big Lottery Fund. Before joining CBB, Jane worked at the Charities Aid Foundation (CAF) in the UK, initially leading their consulting services for charities and donors before becoming CAF’s Director of International, where she provided strategic development for CAF’s eight global offices.